Skip to content

Terms and Conditions

Pricing and Product Availability

This policy outlines several important aspects related to information and pricing accuracy on our website:

  1. Correction of Errors: In the event that information, including prices, is inaccurately displayed on our website, we retain the right to rectify such errors. This means that if there are discrepancies or mistakes in the information provided, we have the authority to make the necessary corrections.
  2. Non-Honoring of Inaccurate Prices: We want to emphasize that we will not honor any orders or transactions based on inaccurate prices or information. This means that if a price is displayed incorrectly due to an error on our website, we will not proceed with the sale at that erroneous price.
  3. Promotional and Discounted Offers: Any promotional or discounted offers featured on our website are provided at our discretion. These offers are subject to availability and may be withdrawn at any time. This implies that the availability and duration of special promotions or discounts are determined by our decision and may change or end without prior notice.
  4. Limitation of Liability: We want to make it clear that we do not accept any liability for errors or omissions on our website. This means that we are not responsible for any mistakes, inaccuracies, or omissions in the information provided on the website, and this policy serves to clarify our stance on this matter.

In summary, this policy is designed to ensure transparency and clarify our position regarding the accuracy of information, pricing, and the availability of promotional offers on our website. It underscores our commitment to providing accurate and up-to-date information while also maintaining the flexibility to address and correct any errors that may arise.

Online Images

This statement addresses the use of images on our website and aims to provide a more detailed explanation of what customers can expect when viewing product images online:

  1. Image Availability: All the images featured on our website are accessible for you to view in intricate detail. This means that we strive to provide high-quality images that allow you to closely examine the products we offer. Our intention is to ensure that you have a clear and comprehensive visual representation of our merchandise.
  2. Size Discrepancies: It’s important to note that some products may appear either larger or smaller than their actual size when viewed on our website. This is due to the limitations of digital imagery and screen displays. In essence, the size of a product in a photograph may not perfectly reflect its real-world dimensions.
  3. Variations in Color and Size: Additionally, the color and size of the products as they appear on your screen may differ from the actual product due to the potential for variations in computer monitors and their settings. Every computer monitor can display colors and sizes somewhat differently, and this can lead to discrepancies between what you see online and the product’s actual appearance.

In summary, our commitment is to offer you the opportunity to view our products in great detail through high-quality images on our website. However, it’s essential to be aware that the perceived size and color of items may not always match the real-world product precisely due to the inherent limitations of digital images and the potential variations in computer screens and settings.

Payment Methods

In addition to paying using cash, you may make your purchase using any of the following payment methods:

      

In the event we are not able to contact you or your bank, we may cancel your purchase with no liability whatsoever.

Returns Policy

Our return policy is designed to both uphold your legal rights as a consumer and offer additional options for Reem Jewellery products when certain conditions are met:

Your Legal Rights: When you purchase goods from us, you have legal rights as a consumer. These rights include the ability to claim a refund, replacement, repair, and/or compensation if the goods are faulty or misdescribed.

Our Policy (Applicable to Reem Jewellery products with original Invoice or proof of purchase):

Within 24 hours of Purchase:

  • You have the option to exchange items for either gold or diamond jewelry.
  • The jewelry must be in its original purchased condition, showing no signs of usage.

Within 14 days of Purchase:

  • Items can be exchanged for gold or diamond jewelry.
  • The exchange value will be calculated based on the prevailing gold price, minus manufacturing costs and stone weight.
  • The jewelry must be in its original purchased condition, without any signs of usage.

Refund within 7 Days:

  • You can request a refund within 7 days if a manufacturing defect is evident and cannot be repaired or replaced.
  • Any changes made by Reem Jewellery, such as credit card charges, will be deducted if the refund is approved.

Conditions for Exchange: For an exchange to be accepted, the following conditions must be met:

  • Items must not display signs of wear, alterations, resizing, or damage.
  • Earrings and studs cannot be exchanged due to health and hygiene considerations.
  • You must return the original certificates and the original box with the product. Failure to do so may result in you being responsible for the replacement cost of the packaging and other materials.

In summary, our return policy combines your legal rights as a consumer with specific provisions for Reem Jewellery products. This policy aims to ensure that you have options for exchanges and refunds while also maintaining product quality and hygiene standards.

Returns Policy

Our resize policy is designed to provide you with some flexibility while ensuring the integrity of our products. Here are the key points to elaborate on:

One Resize Eligibility: We offer our customers the option for one resize after their initial purchase. This means you can have your ring size adjusted to better fit your needs.

Non-Resizable Rings: It’s important to note that some rings are non-resizable due to their design or limitations. To understand whether a specific ring can be resized, we recommend consulting a member of our staff before making a purchase. They will be able to provide you with more information and guidance.

Cost Consideration: While we provide one free resize, there may be instances where resizing beyond a certain degree incurs additional costs. This typically involves adding more gold to enlarge a ring size significantly. Any charges for these adjustments are intended to cover our expenses.

In-Person Visit with Invoice: To initiate a resize, it’s necessary to visit our store in person and present the original invoice. This helps us verify the purchase and ensure that the item is eligible for resizing.

Decline of Resize: We reserve the right to decline a resize request if we have reason to believe that the ring has been previously resized by a third party. This is to maintain the quality and structural integrity of the jewelry.

No Refund for Resized Items: If you purchase an item and subsequently bring it back for resizing, please be aware that we cannot accept such items for a refund. Once an item has been resized, it is considered a custom alteration and is not eligible for return.

In summary, our resize policy offers the opportunity for adjustments while ensuring the quality and integrity of our jewelry. It’s essential to consider these guidelines and consult with our staff for any resize inquiries. We aim to provide you with the best service while maintaining the quality of our products.

Applicable Law

These terms and conditions are subject to the laws of England, and any disputes that may arise shall be adjudicated by the courts of England with non-exclusive jurisdiction.

Elaborating on this legal statement, in the United Kingdom, the choice of law and jurisdiction clauses in contracts are typically governed by the principles of private international law. Such clauses determine which country’s laws will apply to the contract and which country’s courts will have jurisdiction to settle any disputes that may arise.

In the context of this statement:

  • “Governed and construed in accordance with the laws of England” means that the contract, along with its terms and conditions, will be interpreted and enforced based on the laws of England. In the UK, contract law is primarily based on common law principles.
  • “The courts of England shall have non-exclusive jurisdiction” indicates that the English courts have the authority to hear and decide disputes related to this contract. However, the term “non-exclusive” is significant because it means that other courts outside of England may also have the authority to hear the dispute if certain conditions are met. This is in line with EU law, which allows parties to choose the jurisdiction but also recognizes certain conditions that might lead to jurisdiction in another EU member state.

It’s important to note that parties in a contract can agree to the choice of law and jurisdiction, but this must be done clearly and explicitly in the contract terms, as demonstrated in the statement provided. These clauses serve to provide clarity and guidance in the event of any legal disputes arising from the contract.

Intellectual Property

In the context of intellectual property and quoting relevant UK law:

The statement regarding intellectual property sets forth the ownership and rights associated with Reem Jewellery’s animations, pictures, and videos featured on their website. In the United Kingdom, intellectual property rights are protected by various laws, including copyright, trademark, and design rights.

Ownership of Intellectual Property: The statement establishes that Reem Jewellery is the owner of the intellectual property, specifically animations, pictures, and videos displayed on their website. This aligns with UK copyright law, which automatically grants the creator of original works, such as animations, pictures, and videos, exclusive rights to reproduce and distribute those works.

Permission for Reproduction: It stipulates that anyone wishing to reproduce any of the materials displayed on the website must obtain written permission from Reem Jewellery. This reflects the principle of intellectual property rights where permission, often in the form of a license, is required to use or reproduce copyrighted material.

Prohibition of Alteration: The statement underscores that if permission is granted, the reproduced materials must not be changed or altered in any way. This aligns with UK copyright law, which generally restricts the modification or adaptation of copyrighted works without permission.

Compliance with Laws and Standards: It emphasizes that Reem Jewellery’s website must not be used for activities that violate any laws, rights of third parties, or accepted standards. This reflects broader legal and ethical considerations, as engaging in activities that infringe upon intellectual property rights or breach other laws can result in legal consequences.

In the UK, the intellectual property framework is governed by various statutes, including the Copyright, Designs and Patents Act 1988, the Trade Marks Act 1994, and other relevant legislation. These laws provide legal protection for intellectual property owners and establish the parameters within which intellectual property rights can be exercised.

The statement serves as a reminder of Reem Jewellery’s rights over their intellectual property, the need for permission to use or reproduce such materials, and the requirement to adhere to legal and ethical standards in their use.